Return & Refund Policy

Return & Refund Policy

At Nordvik, your wellness journey satisfaction is our priority. We stand behind the craftsmanship and quality of every Nordic sanctuary we create. Should you need to return your sauna, please review our return policy below:

Return Eligibility

• Product Coverage: Our return policy applies to all Nordvik sauna models
• Return Window: You have 30 days from delivery date to initiate a return request
• Condition Requirements: Items must be returned in original, undamaged condition

Restocking Fee

After your order has shipped or been fulfilled, a 15% restocking fee will be applied to all returned products. This fee covers the costs involved in processing, inspecting, testing, and recertifying returned items.

Return Transportation

• Customers are responsible for return shipping arrangements and associated costs
• Original packaging must be used to ensure safe transit and protect your investment
• Proper packaging prevents damage during the return journey and expedites processing

Simple Return Process

1. Connect with Our Wellness Specialists: Contact our customer care team to begin the return process. We'll provide a Return Authorization (RA) number and detailed return instructions.
2. Secure Packaging: Carefully package your sauna using original materials or suitable protective packaging to ensure safe transport.
3. Arrange Return Pickup: Our logistics team will coordinate a freight pickup from your location. We'll schedule a convenient time for the return pickup and provide you with all necessary documentation. The pickup service will handle the safe removal and transport of your sauna.
4. Quality Inspection & Processing: Upon receipt, our specialists conduct a thorough inspection to verify return eligibility. Allow 7-10 business days from receipt for complete processing.
5. Refund Confirmation: You'll receive email notification once your refund is processed. Refunds are issued to your original payment method.

Non-Returnable Conditions: Certain items may not qualify for return, including products damaged through misuse, improper installation, or items not maintained in original condition.

Wellness Support: For questions about our return policy or to discuss your specific situation, our dedicated wellness specialists are here to help. Contact our customer care team for personalized assistance or send us an email at info@nordvikoutdoors.com.